What are the warranty periods?
In principle, we grant a 2-year warranty on all bikes as required by law. Beyond that we extend our services.
Warranty information for Radon carbon frames
Beyond the warranty period (or for frames purchased after 1.5.2015) we offer our customers an extended crash replacement for 5 years (from date of...
How exactly does the ordering process proceed?
You can order via our online-shop or via phone hotline.
How long does the delivery take?
From the time you place your order on a bike in stock until it will finally arrive at your home, it will take approx. one week.
Is it possible to customize the bikes by changing parts and components?
The equipment of our bikes is already fitted in the beginning of the season, the components are ordered in advance as required for the production, and...
How are possible claims handled?
Should you have any problems with your Radon Bike, please contact us by phone or by e-mail (it's faster if you call us by phone).
Where to get a new derailleur hanger for your Radon Bike
Since we always follow the latest innovations of the market, a different derailleur hanger might be mounted on the same model in the following year.
My disc brake is sliding. What can I do against it?
If your disc brake rotor slides rhythmically although the wheel is fixed in the middle of the axis-support, very often a runout into the rotor is the...
What to do against squealing disk brakes?
Squealing sounds occur because of swings and vibrations. Due to the multitude of the involved components, the cause is often not visible at first...
My bike makes a creaky/squeaky noise. How can I rectify this?
Generally, noise while riding can have many causes. Because of the big tube diameters it can be difficult to locate its source. We suggest the...
The right torque for bearing screws
For a proper function of the rear swing arm it's very important to tighten the bearing screws with the right torque.
The right torques for bike parts
Integrated add-on parts, bolted connections and bearing screws need to be checked regularly.
What is a wearing part?
Many parts of your bike are wearing parts and should therefore be checked and maintained regularly.
Which parts need care and how much?
Some bike parts are wear parts. But you can do a lot to prolong their lifespan and increase performance at the same time!
Sometimes we're being asked if it's possible to equip a bike with a fork of longer travel than the one pre-built.
How to adjust the suspension setup
Here we'd like to give you some general tips for setting up your suspension fork and your rear suspension. For further information and fine-adjusting,...
What do I have to do if I want to return a bike bought online or if I want to cancel my purchase?
Basically, you can return any bicycle, which you bought online from us, within a fortnight from the date of receipt of goods.
Where can I find old specifications for my Radon?
We provide old specifications for your Radon online.
Carbon components assembling and care advices
You should mind several points when assembling and cleaning carbon components:
Dein RADON mit JobRad
JobRad ist das clevere Konzept, mit dem sich Arbeitnehmer unkompliziert ein Fahrrad oder Pedelec sichern können – und dabei deutlich gegenüber dem...