How exactly does the ordering process proceed?

It is the most comfortable way to place the order through our onlineshop. However, you can also order by phone on +49-2225-8888-222. Our expert staff looks forward to being at your service. Directly after having placed the order, you will receive an e-mail confirming your order. The bike will be assembled and shipped as soon as possible. Once the parcel leaves our warehouse, you will receive another e-mail confirming dispatch of your bike. This e-mail also contains a DHL tracking code by means of which you can trace your parcel online on www.dhl.de.